Albion Sampler
The Call Center Ad Hoc Survey Tool

Albion Sampler allows your call center to easily conduct quick random surveys of incoming calls.

• True automated random sampling.
• Sample 100% of calls. Or just 0.001%.
• Eliminate the confusion and bias of manual sampling techniques.
• No modification required to existing call center software.
• Conduct simple one or two question surveys or trigger a detailed manual or IVR (Interactive Voice Response) survey.
• Results available in CSV format for easy input to Excel, SAS, etc.
• Straightforward central administration.
• Minimal user training required.
• Runs on Windows NT/2000/XP.

How It Works

Albion Sampler is normally run from a network share from each user's login profile. The software reads configuration information from the share which determines when the survey is to take place, and what questions the caller should be asked

The client software monitors the activity on the user's desktop. When it detects that the user is taking a call or performing some other defined activity, it pops up a simple dialog requesting the user to ask the caller a question.

The response is then recorded to a file for easy analysis.

Purchasing Information

For more information or to arrange for an evaluation, please contact us.

© Albion Research Ltd. 2008